Something has gone wrong with your ads. Start here.
Free diagnostics for disabled ad accounts and campaigns that will not deliver, plus a library of practical kits for running paid media properly. Built by people who manage these accounts every day.
What do you need?
See everything →Ad account disabled, restricted, or not delivering?
The free diagnostic below covers Meta and Google Ads account problems: disablements, restrictions, rejected appeals, payment holds and single ad disapprovals. More troubleshooters are being added across the other channels.
How the diagnostic works
Describe your case
Platform, status, reason given, and timeline. The same details a specialist would ask for.
Get a severity read
Some situations are a quick fix. Others are close to Meta or Google's hard cutoffs. You'll know which.
Work your checklist
A specific, checkable action plan for your exact combination of platform, reason, and timeline.
Which platform is this?
What's happening to the account right now?
What reason were you given, if any?
When did this happen?
Have you appealed yet?
Your recovery checklist
Want to hear if the rules change?
Meta and Google change their policies without warning, and a change can affect a case like yours mid-appeal. Leave your email and we will let you know when something relevant shifts. No more than that.
Kits for every channel you run
Practical, file-based kits built from real account work. No courses, no coaching calls, no subscriptions. You buy a thing, you download it, you use it.
The diagnostic follows the same order a paid media specialist would
When an ad account goes down, most people either appeal immediately with a one-line message, or they wait, assuming it will resolve itself. Both usually make things worse. The order you do things in matters more than what you write.
This tool asks the five questions that actually change the answer: which platform, what state the account is in, what reason was given, how long ago it happened, and how many times you have already appealed. Each one narrows the diagnosis, because the right move for a single disapproved ad has nothing in common with the right move for a circumvention flag on a five-year-old account.
Published platform policy
Meta's Advertising Standards and Business Help Centre, and Google's Ads policy and suspension documentation. All public, all worth reading, and all written in a way that buries the part you need.
Real appeal outcomes
Patterns from accounts that came back and accounts that did not, across agency-managed clients. The difference is rarely the account. It is almost always what the appeal said.
Timing rules that are easy to miss
Meta's 180-day reinstatement window and the probation period that follows a successful appeal both change what you should do. Most recovery content still does not mention either.
What not to do
Stacked appeals, new accounts on the same payment method, arguing rather than fixing. The most common self-inflicted mistakes are built into the checklist as warnings.
Built by people who fix this for a living
AdDoctor is built by performance marketers who manage paid media every day across Meta, Google, Amazon, TikTok and Microsoft Ads, for ecommerce, retail and lead generation businesses.
Account disablements are not a theoretical problem in that work. They land mid-campaign, usually at the worst possible moment, and someone has to work out what actually triggered it and get the account back. Every question in the diagnostic exists because it changed the answer on a real account.
What this is not: a service with inside contacts at Meta or Google. Nobody selling account recovery has those, whatever they tell you. What is on offer here is knowing which lever to pull, in what order, and what to write when you pull it.
Before you appeal
Often, yes, but it depends heavily on why it was disabled. Ad-level policy issues and unclear or automated flags are frequently reversed. Circumvention and ban evasion flags are the hardest category, and repeat offences on the same business are harder again. The diagnostic will tell you honestly which of those you are in rather than promising everything is fine.
Automated reviews can come back within hours. A genuine human review typically takes several days, and there is no queue position to check. The most common mistake is assuming silence means rejection and submitting again, which can reset your place in the queue rather than speed it up.
Not necessarily, but repeating the same appeal will not work. Multiple rejections usually mean the appeal itself is the problem: it argued the decision instead of demonstrating the underlying issue was fixed. At that point the approach has to change completely, which is what the diagnostic flags as a critical case.
Almost never, and it is the fastest way to turn a recoverable problem into a permanent one. Both platforms link accounts by payment method, business details, device and admin user. A new account built on any of those is read as evasion, which is the hardest flag to come back from and can take down assets that are currently fine.
On Meta, yes. There is a 180-day window from disablement, after which reinstatement is generally no longer available regardless of the reason. If you are inside it, that is the single most important fact about your situation. If you are outside it, your effort is better spent on a properly separated new business structure than on appeals that will not be read.
No, and neither does anyone else selling recovery services. If someone offers you a guaranteed reinstatement for a fee, that is the clearest signal available that they are not legitimate. Outcomes are decided by the platform's review, and no third party controls that.
Yes. The questions, the diagnosis and the recovery checklist cost nothing and require no account. Paid options exist for people who want the appeal templates or want the case handled personally, but the diagnostic itself is complete on its own.