Privacy Policy and Terms
Who we are. AdDoctor is operated from the United Kingdom. In this document, "we", "us" and "our" refer to AdDoctor, and "you" refers to anyone using addoctor.ai. You can reach us at any time at addoctorai@gmail.com.
Privacy Policy
This policy explains what we collect, why, and what you can do about it. We have tried to write it in plain language rather than the usual wall of text.
What we collect, and when
You can use the diagnostic without giving us anything. We only collect personal information at the point you choose to give it.
| What | When | Why |
|---|---|---|
| Your email address | Only if you submit the form to have your checklist sent to you | To send you the checklist you asked for, and any follow-up you have separately consented to |
| Your diagnostic answers Platform, account status, stated reason, timeline, appeal history, severity and case reference |
Submitted alongside your email address, if you submit the form | So the checklist we send matches your situation, and so we understand what problems people are arriving with |
| Your checklist progress | As you tick items | Stored only in your own browser so you can return to it. This is never transmitted to us. |
| Payment and order details | If you buy the Recovery Toolkit | To process the payment and deliver what you bought |
What we never see
We do not receive or store your card details. Payments are processed by Stripe, and card information goes directly to them. We also never ask for, and you should never send us, the passwords to your Meta, Google or any other account. We sell documents, and no one legitimately needs your login to hand you a PDF.
Others who process data for us
- Netlify hosts the site and receives form submissions. Like any web host, their servers log requests, including IP addresses.
- Stripe processes payments and holds the associated order records.
- Google Fonts serves the typefaces used on this site, which means your browser makes a request to Google when the page loads.
- We do not currently run any analytics or advertising cookies on this site. If that changes, this list will be updated before it does.
Some of these providers are based outside your country, so your information may be transferred and stored internationally. They are engaged on terms intended to protect that information appropriately.
How long we keep it
Email addresses and diagnostic answers are kept until you ask us to delete them, or until they are no longer useful to us. Order records are kept for as long as tax and accounting law requires, which is generally six years.
Marketing
We only send marketing email if you ticked the box asking for it. The checklist itself is not marketing, it is the thing you requested. You can unsubscribe from marketing at any time, and doing so does not affect anything you have bought.
Your rights
You can ask us to show you what we hold about you, correct it, delete it, or stop using it. Email addoctorai@gmail.com and we will respond within 30 days. There is no charge for this.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk) in the UK, or the Office of the Australian Information Commissioner (oaic.gov.au) in Australia.
Children
This site is for businesses and is not directed at anyone under 18. We do not knowingly collect information from children.
Terms of Service
By using addoctor.ai or buying anything from us, you agree to the following.
What we do, and what we cannot do
We cannot get your account reinstated, and we do not promise to. Whether Meta, Google or any other platform restores an account is entirely their decision. We have no relationship with them, no inside contacts, no special access and no influence over any review. Anyone who tells you otherwise is not being straight with you.
What we provide is informed guidance on what to do, in what order, and how to put your case. That is all it is, and all it is sold as.
The free diagnostic
The diagnostic gives general guidance based on the answers you provide. It is not tailored professional advice and it may not fit your circumstances. It is provided as is, at no cost, and you use it at your own discretion.
The Recovery Toolkit
A digital document containing appeal templates, checklists and guidance, delivered immediately after purchase. It is licensed to you for use in your own business. You may not resell it, republish it, or distribute it to others.
Refunds
- Recovery Toolkit: if it is not useful to you, email us within 30 days and we will refund you in full. You do not need to give a reason.
- Not refundable: the outcome of a platform's review, since that was never something we sold you.
Accuracy and change
Platform policies change frequently and without notice. We keep our guidance current as best we can, but we cannot guarantee that every detail reflects a platform's position at the moment you read it. Always check the platform's own current documentation before relying on any specific point.
Not legal or professional advice
Nothing on this site or in our products is legal, financial or regulatory advice. If your situation involves a legal question, take proper advice from someone qualified to give it.
Your responsibilities
- You will not use our materials to mislead a platform. Our guidance is about presenting an accurate case clearly, never about concealing anything.
- You remain responsible for what you submit to any platform in your own name.
Liability
To the extent permitted by law, our liability to you for anything connected with this site or our products is limited to the amount you paid us. We are not liable for lost revenue, lost advertising spend, or consequential losses arising from a platform's decision about your account.
Nothing here excludes liability that cannot lawfully be excluded, including under the Australian Consumer Law or UK consumer legislation where those apply to you.
Intellectual property
The site, the diagnostic and the toolkit are our property. Meta, Facebook, Instagram, Google and Google Ads are trade marks of their respective owners. We are not affiliated with, endorsed by, or connected to any of them.
Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of that jurisdiction, except where consumer law in your own country gives you rights to bring proceedings locally.
Changes
We may update this page. The date at the top shows when it last changed. Continuing to use the site after a change means you accept the current version.
Contact
For anything about this page, your data, a refund, or an order, email addoctorai@gmail.com.
AdDoctor
United Kingdom